VPS Support

VPS related support questions.
  • 1 Support FAQ Do I have root access to my VPS?

    Yes. You have full root access to your VPS. You can modify and manage every file, user, network socket, firewall rule, and so on.

    Do I get a control panel?

    You can equip your VPS with a commercial control panel such as WHM/Cpanel for a small upgrade fee. Finally, you can install and self-support one of the many open source control panels on the internet, such as webmin and VHCS.

    Can I upgrade my VPS later?

    Yes. All of our VPS packages can be upgraded and downgraded at anytime- automatically, at no penalty and without service interruption.

    How can I pay?

    We accept all major credit card as well as Paypal.Refer to our payment information page.

    How long do I have to wait for my VPS?

    You will receive your login information after payment is verified.

    What VPS architecture do you use?

    We use a highly customized OpenVZ kernel to enhance and ensure fairness. You can read more about our overall architecture.

    Do you create backups of my VPS?

    Yes. We create and maintain a complete backup of your VPS every few days. That said, you should have you own backup process in place as the primary backup. (See our Terms of Service for more information)

    What is the network speed?

    We run our servers at multiple locations in China and outside China with different network speed. Furthermore access from different locations in China could also experience different speed due to the  unique network situation in China. Contact us if you have any specific question on this.

    Do you support the APF Firewall.

    Yes. All of the iptables modules which APF requires, are available in your server.

    What content is allowed?

    We run our servers at multiple locations in China and outside China. The servers and the content in them are required to adhere to the local laws applicable. Therefore any content permitted by the applicable law is permitted.

    Is IRC content permitted?

    No. This includes all forms of IRC clients and IRC servers.

    Can I reload my OS?

    Yes! You can reload and change your OS at anytime, automatically, via our web control panel. Unlike Virtuozzo's VZPP, which allows you to restore your existing OS only, our panel allows you to change your OS. Today you can be using Fedora and tomorrow, experimenting with Gentoo.

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